Accessibility Statement

The Feathers Hotel has been welcoming visitors to Ludlow since 17^th century, and we continue to take pride in offering hospitality that meets the needs of all our guests. We recognise that expectations and requirements have changed over time, and we are committed to ensuring that everyone enjoys a comfortable and accessible stay with us.

As our hotel is housed in a beautiful and historic timber-framed building dating back to the 17th century, there are naturally some challenges in providing full accessibility. Nevertheless, we have taken steps to make the hotel as accessible as possible while preserving its unique heritage and character as listed ‘grade I’ building.

Because of the heritage of the building, full step-free access to all rooms cannot be guaranteed. We kindly ask guests when making an enquiry or reservation let us know any particular requirements or additional assistance you may need. This allows us to make suitable arrangements in advance and ensure the best possible experience during your stay where able to do so.

On Arrival at Feathers Hotel

Our car park is located at an arched entrance to the side of the building. Access is limited to vehicles no large than a transit van.
There are 27 parking spaces on a first come first served basis. There are two parking bays dedicated for users with accessibility requirements.
The car park is flat and l

Parking

Our car park is located at an arched entrance to the side of the building. Access is limited to vehicles no large than a transit van.
There are 27 parking spaces on a first come first served basis. There are two parking bays dedicated for users with accessibility requirements.
The car park is flat and level.

Arriving & Entering the Hotel

The hotel entrance is through an archway to the side of the building leading into the courtyard/car park.
The main front entrance has steps up from the street.
A ramped side entrance from the car park provides step-free access to Reception.

Inside the Hotel

We have a lift serving the upper floors. Lift width is 70 cm. Please note, all bedrooms still require negotiating a few steps once on the landings.
A porterage service is available for help with luggage
Some rooms are reached via longer corridors and intermediate steps.

Bedrooms & Bathrooms

We do have bedrooms designed to meet the need of guest requirements with mobility issues, including one with a wet-room style bathroom (please request when booking). There are three steps from the lift to this bedroom along the landing.
All bedrooms are ensuite with walk-in showers.
The fire alarm is audio and in all bedrooms there are also flashing lights as part of the fire alarm system. Systems have been put in place to ensure the safe exit of all guests in the case of an emergency. If you have any concerns on this issue our Duty Manager will be pleased to talk to you about these procedures.

Public Areas

Reception is step-free via the ramped side entrance.
Restaurant, lounge, and bar are on the ground floor, though there may be small changes in level due to the historic layout.

Dining area “Plumes restaurant”

Most diets can be catered for by prior arrangement
A table near the door in the dining room can be arranged for easy access
Chairs are non fixed in the dining room
Chairs with arms are available in the dining room on request.
A large print menu is available on request.

Meeting rooms

Prince Charles Suite is accessible from the lift on the first floor and there are three steps leading to it.
Writing Room and James I rooms are on first floor with access from the lift with level access from lift.
James II is accessed from ground floor with steps leading up to it.

Additional Support

Assistance dogs are welcome in the hotel at no charge.
Hotel employees are available to help with luggage, guidance, or any special requirements.
If you may require assistance in the event of an emergency, please let Reception know on arrival.
The hotel has no signs or literature in Braille. Documents can be provided in large print on request.

Training

All team members have carried out a disability awareness course providing a service of equality.’ The course aims were to:

Increase general awareness by exploring the attitudes and behaviour that impact on society’s perceptions of disabled people.
Give a deeper understanding of the barriers that prevent disabled people from receiving a service of equality
Improve communication skills thereby enhancing customer care.
Raise awareness of the Disability Discrimination Act 1995 and in particular the duties imposed on service providers.

This course has enabled us to incorporate into our own induction and training programme greater awareness and skills for providing hospitality to any guest with specific needs.

If you have any questions, or would like this information in an alternative format, please contact us on 01584 875 261 or via our contact page.

We look forward to welcoming you to The Feathers Hotel.

Kind regards,

The Feathers Hotel Ludlow Team

Updated August 2025